SHIPPING

We offer complimentary shipping worldwide. The estimated time to ship will differ depending on the
respective delivery deadlines mentioned against each product. Our products are shipped as per the
timelines mentioned on the product page.
Sometimes, delivery timelines are subject to factors beyond our control, including but not limited to,
unexpected travel delays from our courier partners due to weather conditions or any political
disruptions or strikes. We promise to keep you updated at every step. You can also opt for a
self-pickup from any of the Smita Shrinivas flagship stores, upon request.
For further assistance, kindly reach out to us at info@Smitashrinivas.com

DUTIES AND TAXES

All of Smita Shrinivas orders are shipped internationally from our warehouse in Noida, India to your
provided shipping address. We cover the costs of shipping and any customs duties. The brand offers
free worldwide shipping

EXCHANGES, RETURNS, AND REFUNDS

We want you to love your shopping experience with us, but if something isn’t right, do kindly let us
know. As a standard company protocol across all direct point of sales, Smita Shrinivas does not
endorse any return or exchange policy irrespective of a domestic or international order, neither on
fresh off the rack, nor on made to order pieces except in case of the below mentioned exceptional
scenarios:

1.  If the merchandise you have ordered from us is not received in good condition, is damaged or
defective.
2.  If there is an irreparable technical issue with an altered/ordered piece against the client
specifications, for example – sizing issue, fabric covering, color mismatch, length issue, etc.
3.  If there has been an unprecedented delay in your order and Smita Shrinivas has not notified you of
the same, within 1 week from the date of the order placed.

In all the above scenarios, the client must notify Smitashrinivas.com about the issue over a call or
WhatsApp during business hours but most importantly with an email stating the concerns clearly
along with the images of the problem areas in the outfit within 24 hours of receiving it.
However, it is only after receiving an acknowledgment of the same from Smitashrinivas.com, you may
send the piece back to us for the necessary corrective actions. Unsolicited returns will not be received
without authorization. The customer will be responsible to pick-up products sent without prior
intimation.

Once the garment is received by Smita Shrinivas, please be informed that the sole discretion of
accepting the return and/or exchange of the rejected piece lies with Smitashrinivas.com only based on
the timelines and quality of the returned piece. While returning the piece, please ensure that the
merchandise is unused, and is in a sealed condition as you received it, with its original packaging.
The decision however will be taken within 2-3 business days of receiving the outfit and you will be
duly notified of the same. All approved returns and/or exchanges are given in the form of Credit Notes
with a maximum validity of 6 months and are redeemable solely at Smitashrinivas.com and any of the
flagship stores. The Credit Notes can be redeemed during the End of Season Sale period as well.

Disclaimer:

1. All Credit Notes issued are for the MRP amount only and do not include any applicable
shipping/duties or tax amount.
2. The brand follows a strict No Exchange No Refund Policy.
3. The Products are standardised, and no alterations are accepted once sold.

ORDER CANCELATION POLICY

Once an order is confirmed, it cannot be cancelled. In the event of a cancellation, the full payment
(100%) will be forfeited and treated as the cancellation fee for all cancellations. Kindly take note that
our brand’s policy does not include the provision of refunds.
Kindly write to us at info@Smitashrinivas.com for further assistance.